Resolving: Failed to start service Sitecore Marketing Automation Engine Error

 

Description:

In this blog, I will try to show you that how you can solve the common issue you might face while installing Sitecore 10.4 version XP Single On Premises.

Sitecore Download Link:

https://developers.sitecore.com/downloads/Sitecore_Experience_Platform/104/Sitecore_Experience_Platform_104

During installation of Sitecore 10.4 on my new device I got below error:

 

Misconceptions:

Since the installation gets interrupted and we get only one option to close the Sitecore Install Assistance tool, The common mis conception arises while re-installing the Sitecore is that should I provide new Solr service name again? And/or should I provide new Sitecore instance name?

The answer is NO. You can simply skip Install Solr Service Step:

Then on next window provide the same Sitecore prefix or instance name which you provided earlier:

Sitecore will override new files on previously created folders or services.

Point to remember:

Before you re-start your installation again, remember to delete all the databases which were created while previous installation. Otherwise, you will get new set of errors.

Resolution:

To resolve this issue you can follow below steps:

Step 1: Search Local Security Policy

Step 2: On Left Pane, expand Local Policies and goto User Rights Assignment option

Step 3: On Right Pane, search for Log on as a Service Policy and double click on that.

Step 4: Click on Add User or Group button

Step 5: Assemble the IIS user in a format like below:

1.      IIS APPPOOL\localsc104sc.dev.local

2.      IIS APPPOOL\localsc104xconnect.dev.local

Note: You can open your IIS and can see what site name is created and then just prefix IIS APPPOOL\ before it. Example in my case the sitecore prefix was given as localsc104 and site name in iis is localsc104identityserver.dev.local and localsc104xconnect.dev.local

Step 6: Add the first user and click on Check Names

It should be able to search that user and once searched then it might like below:

Click on Ok and repeat for another user.

The final result will look like this:

 

After fixing this, start your installation again and this time it should go perfectly.

Summary:

In this blog, I tried to provide a solution to a common problem we all face while installing Sitecore On Prem instance. Hope it might help someone who got stuck in same situation.

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